How Noor Travel handles your information
We arrange travel. To do that we hold some personal information about you and the people you travel with. This page says what we hold, why, and what you can ask of us.
What we collect
- Contact details. Your name, email address and mobile number, so we can reach you about your bookings.
- Booking details. Flights, hotels, transfers and tours we arrange for you, with their confirmation numbers, and the names of the people travelling with you.
- Travel documents and preferences, only when you or we add them: passport number and expiry date, visa approvals, seat and meal preferences, loyalty and trusted traveler numbers, dietary or mobility needs, and an emergency contact.
- Device details for alerts. If you turn on notifications, a device token that lets us send them. It identifies your phone to the notification service, not you.
We do not collect payment card numbers through the website or the app. Airline tickets are charged through the airline, and any other payment is taken through a separate secure payment page.
Why we use it
- To book, change and manage your travel, and to pass the details airlines, hotels and visa authorities require.
- To show your itinerary and documents in My Trips and in the myNoorTravel app, and to tell you when something changes.
- To answer your questions on WhatsApp, by phone or by email.
We do not sell your information and we do not use it for advertising.
Who sees it
Noor Travel staff, and the suppliers who need it to deliver your trip: airlines, hotels, transfer companies, tour operators and visa services. Your itinerary is created through the global booking systems travel agencies use. Notifications are delivered through Apple and Google's notification services. Our website and app are hosted by Hostinger.
Airlines ask travel agents whether they may hold your mobile number and email to contact you about delays and cancellations. We pass them on only if you have said yes in your travel profile.
How we protect it
My Trips and the app are reached over an encrypted connection. Passport numbers and uploaded documents are stored encrypted, in a location that has no public web address. Sign in uses a one time link sent to your email rather than a password. Access is limited to Noor Travel staff.
How long we keep it
Booking records are kept for as long as we need them to support your travel and meet our obligations as a travel agency. Uploaded documents such as passport scans are removed after the trip they were needed for. You can ask us to delete your account at any time.
Your choices
- See or correct your information. Your travel profile in My Trips shows what we hold and lets you change it. For anything else, ask us.
- Delete your account. Open your travel profile in My Trips or in the app and choose Delete my account, or ask us and we will do it. Records we must keep for accounting or legal reasons are retained only for as long as required.
- Notifications. Turn them off in your phone's settings at any time.
Children
Details of children travelling with you are entered by you, the parent or guardian. Children do not open their own accounts.
Contact
Noor Travel, 10S641 Garfield Ave, Burr Ridge, IL 60527, United States. WhatsApp or call +1 (708) 717-3961, or email noortravel@rocketmail.com.
If we change this page we will update the date at the top.